Stylist in Training / Apprentice Stylist

Job Description

A stylist-in-training at Regis is a temporary 90-day position designed to integrate an unlicensed, future stylist into the salon workplace and to help them learn the business. It is the stylist-in-training’s responsibility to deliver exceptional customer service and to communicate effectively with management, customers, and co-workers. Specifically, the stylist-in-training’s job duties include:

 

• Market and grow the business

• Observe other stylists/managers at work and ask relevant questions

• Provide exceptional customer service

• Control expenses

• Promote and sell services and retail products

• Answer telephones, stock and dust shelves, and sweep hair

• Complete all other duties as assigned by manager

 

The stylist-in-training may be eligible for a promotion to the stylist position once they receive their license. A promotion to stylist is not automatically guaranteed. The stylist-in-training must apply for the stylist position to be considered for promotion. To be considered for the promotion, the stylist-in-training must: 1) possess a valid appropriate license in his/her applicable state of employment; 2) have the ability to perform the duties of the license requirements that their state allows, including, but not limited to: cutting, styling, coloring, providing wax treatments, and washing and perming hair with or without an accommodation; and 3) demonstrate that they practice Regis values of honesty, accountability, integrity, and respect.

 

Qualifications

• Must graduate from an accredited cosmetology school and obtain the necessary license(s) to perform salon services within or before 90 days of hire-date

• Ability to work in a dynamic salon environment

• Good time management skills, good judgment, and the ability to multi-task

• Well-developed interpersonal skills to communicate in a professional and courteous manner with customers, co-workers, and management

• Computer knowledge including but not limited to point-of-sale systems and data entry

• Ability to work a flexible schedule including nights and weekends

 

Essential Functions

Market and Grow the Business:

• Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer’s image and/or contribute to the customer’s satisfaction with services performed

• Clearly convey a complete understanding of pricing for available services

• Coordinate Promotional Sales displays as directed by the company using ShopTalk

• Responsible for sales to walk-in retail customers

Provide Exceptional Customer Service:

• Understand the needs of the customer, greet each customer professionally by name, escort all clients through the salon, give salon tour when necessary

• Estimate wait times for scheduled and unscheduled appointments

• Answer the telephone promptly and professionally

• Handle general complaints and refer customer service issues to the manager

Manage and Control Expenses:

• Follow weekly salon schedules as directed by Salon Manager

• Correctly charge for services rendered and products purchased, including proper discounting according to Company policy

• Safeguard company assets by adhering to company policies and procedures

Complete Required Administrative Tasks/Compliance:

• Perform a variety of tasks related to assisting salon operations, including but not limited to: answering telephones, stocking shelves, sweeping hair and other duties as assigned by manager

• Communicate effectively with management, customers and co-workers in a professional and courteous manner

• Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety

• Attend work timely and consistently, including attending mandatory staff meetings, training sessions or as otherwise required by management

• Adhere to all corporate policies, procedures and work rules

• Handle all POS transactions including opening and closing the register

 

Physical Requirements and Work Environment

• Frequent lifting up to 10 lbs. to stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products.

• Continuous standing throughout the day

• Continuous reaching, alternating between shoulder level and above shoulder level height to stock shelves.

• Occasional pushing and pulling to move styling chair.

• Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and client perfume.

• Occasional climbing of ladder/stepstool to stock shelves, retrieve products and maintain salon.

• Ability to communicate with customers regarding services offered and requested and the customer’s needs and wants.

• Basic reading, writing and mathematical skills necessary to read and complete company forms and other documents.

• Occasional travel to mandatory meetings and training sessions, including overnight travel.

 

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